Refund Policy

1. Refund Policy Overview

At Influencly.in, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for various services and subscription plans.

We reserve the right to modify this policy at any time with reasonable notice to our users.

2. Subscription Plan Refunds

2.1 Annual Subscription Plans

2.2 Monthly Subscription Plans

2.3 Free Trial Periods

• 14-day free trial available for Professional plans
• No charges during trial period
• Cancel anytime during trial to avoid charges
• Automatic conversion to paid plan after trial ends

3. Campaign Payment Refunds

3.1 Escrow Protection

All campaign payments are protected by our escrow system:

• Funds held securely until campaign completion
• Automatic release upon successful deliverable approval
• Dispute protection for both brands and influencers
• Full refund if influencer fails to deliver agreed content

3.2 Valid Refund Scenarios

3.3 Campaign Cancellation by Brands

• Before Acceptance: Full refund, no fees
• After Acceptance, Before Work Begins: 90% refund (10% cancellation fee)
• After Work Begins: Payment for completed work + cancellation fee
• After Delivery: No refund unless quality issues proven

4. Refund Request Process

4.1 How to Request a Refund

4.2 Required Information

Please include the following in your refund request:

• Account email address
• Transaction or invoice ID
• Date of purchase or payment
• Detailed reason for refund request
• Supporting documentation (if applicable)

4.3 Processing Times

5. Refund Exceptions and Limitations

5.1 Non-Refundable Items

• Monthly subscription plans (except 48-hour grace period)
• Transaction fees and processing charges
• Completed campaign payments where deliverables were approved
• Third-party service fees (payment processing, SMS, etc.)
• Accounts suspended for policy violations

5.2 Limitations

• One refund request per transaction
• Refund requests must be made within 90 days of payment
• Refunds issued to original payment method only
• Currency conversion fees (if applicable) not refunded

5.3 Abuse Prevention

We reserve the right to deny refunds for accounts that show patterns of abuse, including:

• Frequent refund requests
• Suspected fraudulent activity
• Violation of terms of service
• Misuse of free trial periods

6. Cancellation Policy

6.1 How to Cancel

You can cancel your subscription anytime through:

• Account Settings > Billing > Cancel Subscription
• Email request to support@influencly.in
• Contact customer support during business hours

6.2 Cancellation Effects

6.3 Reactivation

Cancelled accounts can be reactivated anytime by:

• Selecting a new subscription plan
• Previous settings and data will be restored
• No reactivation fees apply

7. Dispute Resolution

7.1 Internal Resolution

If you disagree with a refund decision:

• Contact our customer support team for review
• Provide additional documentation or clarification
• Request escalation to management if needed

7.2 External Resolution

For unresolved disputes:

• Escalate through credit card chargeback process
• File complaint with consumer protection agencies
• Pursue resolution through legal channels

7.3 Mediation

We encourage mediation for complex disputes and will participate in good faith to reach mutually acceptable resolutions.

8. Contact Information

For refund requests or questions about this policy:

We aim to respond to all refund inquiries within 24-48 hours during business days.